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General Terms and Conditions (GTC)

DogPhysio Berlin Owner:

Dominik Raehs-Dziemba Brüsseler Str. 41 13507 Berlin

E-Mail: dominik@dogphysio.berlin 

Tel: 01724510755

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§1 Scope and contractual partners

(1) These General Terms and Conditions govern the business relationship between DogPhysio Berlin (hereinafter referred to as the “Provider”) and the users of the online dog physiotherapy services (hereinafter referred to as the “Customer”). (2) Deviating terms and conditions will not be recognized unless the Provider agrees to them in writing.
 

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§2 Range of services and subject matter of the contract

 

(1) The provider offers the following digital services:

  • AI-supported dog physiotherapy training plans

  • Online exercise library

  • Email support

  • Access to the personalized customer area​

 

(2) Available packages:

  • 1-month package: $49.99

  • 3-month package: €119.99

  • 6-month package: €249.99

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§3 Conclusion of contract

(1) The presentation of the services does not constitute a legally binding offer.

(2) The contract is concluded by:

  • Completing the online registration form

  • Confirming the terms and conditions

  • Receipt of payment

  • Confirmation by the provider

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§4 Provision of services

(1) AI-supported training plans:

  • Individual creation based on dog data

  • Regular updates

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(2) Customer portal:

  • 24/7 access

  • Exercise library

  • Progress documentation

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§5 Prices and payment terms

(1) All prices include VAT.

(2) Payment must be made in advance.

(3) Available payment methods are displayed during the ordering process.

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§6 Right of withdrawal

(1) The statutory right of withdrawal of 14 days applies.

(2) The right of withdrawal expires for digital content after:

  • Express consent of the customer

  • Confirmation of acknowledgment of the loss of rights

  • Commencement of contract execution

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§7 Data protection

(1) Data collection:

  • Customer data

  • Dog-related health data

  • Usage data


(2) Data security:

  • EU-compliant server locations

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§8 Liability

(1) The provider is not liable for:

  • Improper execution of exercises

  • Pre-existing conditions

  • Deterioration without causality

  • Any damage to humans or animals

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(2) Liability is limited to:

  • Intent and gross negligence

  • Breach of essential contractual obligations

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§9 Copyright

(1) All content is protected by copyright:

  • Training plans

  • Exercise videos

  • AI-supported content

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(2) Use is:

  • Personal

  • Non-transferable

  • Time-limited

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§10 Contract term

  • (1) The term corresponds to the selected package.

  • (2) No automatic renewal.

  • (3) Early termination only for good cause.​

 

§11 Final provisions

  • (1) The place of jurisdiction is Berlin.

  • (2) German law applies.

  • (3) Severability clause.​

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As of: April 4, 2025.

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