
Privacy Policy
Dominik Raehs-Dziemba
Dog Physio Berlin
Brunowstr. 41
13507 Berlin
Deutschland
Tel.: 0304339480
E-Mail: dominik.raehs@outlook.com
EU Commission platform for online dispute resolution: : https://ec.europa.eu/consumers/odr
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
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Privacy Policy
1) Information about the collection of personal data and contact details of the controller
1.1 We are delighted that you are visiting our website and thank you for your interest. Below, we provide information about how we handle your personal data when you use our website. Personal data refers to all data that can be used to identify you personally.
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1.2 The controller responsible for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is Dominik Raehs-Dziemba, Dog Physio Berlin, Brunowstr. 41, 13507 Berlin, Germany, tel.: 0304339332, email: dominik.raehs@outlook.com. The controller responsible for the processing of personal data is the natural or legal person who, alone or jointly with others, determines the purposes and means of the processing of personal data.
1.3 For security reasons and to protect the transmission of personal data and other confidential content (e.g., orders or inquiries to the controller), this website uses SSL or TLS encryption. You can recognize an encrypted connection by the string “https://” and the lock symbol in your browser line.
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2) Data collection when visiting our website
When you use our website for informational purposes only, i.e. if you do not register or otherwise provide us with information, we only collect data that your browser transmits to our server (so-called “server log files”). When you visit our website, we collect the following data, which is technically necessary for us to display the website to you:
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Our visited website
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Date and time of access
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Amount of data sent in bytes
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Source/reference from which you accessed the site
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Browser used
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Operating system used
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IP address used (if applicable: in anonymized form)
The processing is carried out in accordance with Art. 6 (1) lit. f GDPR on the basis of our legitimate interest in improving the stability and functionality of our website. The data will not be passed on or used for any other purpose. However, we reserve the right to check the server log files retrospectively if there are concrete indications of illegal use.
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When using the AI chat, the following data is processed: - Chat histories and information entered - Technical data (IP address, browser type, time) - Usage data for improving the service.
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3) Cookies
In order to make visiting our website attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your device. Some of the cookies we use are deleted after the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your device and enable us or our partner companies (third-party cookies) to recognize your browser the next time you visit (persistent cookies). If cookies are set, they collect and process certain user information, such as browser and location data and IP address values, to an individual extent. Persistent cookies are automatically deleted after a specified period, which may vary depending on the cookie. In some cases, cookies are used to simplify the ordering process by storing settings (e.g., remembering the contents of a virtual shopping cart for a later visit to the website). If personal data is also processed by individual cookies implemented by us, the processing is carried out in accordance with Art. 6 (1) lit. b GDPR either for the performance of the contract or in accordance with Art. 6 (1) lit. f GDPR to safeguard our legitimate interests in the best possible functionality of the website and a customer-friendly and effective design of the site.
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We may work with advertising partners who help us make our website more interesting for you. For this purpose, cookies from partner companies are also stored on your hard drive when you visit our website (third-party cookies). If we work with the aforementioned advertising partners, you will be informed individually and separately about the use of such cookies and the scope of the information collected in each case in the following paragraphs.
Please note that you can set your browser so that you are informed about the setting of cookies and can decide individually whether to accept them or to exclude the acceptance of cookies in certain cases or in general. Each browser differs in the way it manages cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. You can find these for the respective browsers under the following links:
Internet Explorer: http://windows.microsoft.com/de-DE/windows-vista/Block-or-allow-cookies
Firefox: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen
Chrome: http://support.google.com/chrome/bin/answer.py?hl=de&hlrm=en&answer=95647
Safari: https://support.apple.com/kb/ph21411?locale=de_DE
Opera: http://help.opera.com/Windows/10.20/de/cookies.html
Please note that if you do not accept cookies, the functionality of our website may be limited.
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4) Contacting us
When you contact us (e.g. via contact form or email), personal data is collected. The data collected in the case of a contact form can be seen in the respective contact form. This data is stored and used exclusively for the purpose of responding to your request or for establishing contact and the associated technical administration. The legal basis for the processing of the data is our legitimate interest in responding to your request in accordance with Art. 6 (1) lit. f GDPR. If your contact is aimed at concluding a contract, the additional legal basis for the processing is Art. 6 (1) lit. b GDPR. Your data will be deleted after your request has been processed, which is the case when it can be inferred from the circumstances that the matter in question has been conclusively clarified and provided that there are no legal retention obligations to the contrary.
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5) Data processing when opening a customer account and for contract processing
In accordance with Art. 6 (1) (b) GDPR, personal data will continue to be collected and processed if you provide it to us for the purpose of executing a contract or opening a customer account. The data that is collected can be seen in the respective input forms. Your customer account can be deleted at any time by sending a message to the above address of the controller. We store and use the data you provide for contract processing. After complete fulfillment of the contract or deletion of your customer account, your data will be blocked in accordance with tax and commercial law retention periods and deleted after these periods have expired, unless you have expressly consented to further use of your data or we have reserved the right to further use your data in accordance with the law, about which we will inform you accordingly below.
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6) Data processing for order fulfillment
To fulfill your order, we work with the following service providers, who support us in whole or in part in the execution of concluded contracts. Certain personal data is transferred to these service providers in accordance with the following information.
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The personal data collected by us will be passed on to the transport company commissioned with the delivery within the scope of contract processing, insofar as this is necessary for the delivery of the goods. We pass on your payment data to the commissioned credit institution within the scope of payment processing, insofar as this is necessary for payment processing. If payment service providers are used, we will explicitly inform you of this below. The legal basis for the transfer of data is Art. 6 (1) lit. b GDPR.
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7) Tools und Sonstiges
7.1 Google reCAPTCHAOn this website, we also use the reCAPTCHA function from Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). This function is primarily used to distinguish whether an entry is made by a natural person or is being misused by machine and automated processing. The service includes sending the IP address and, if necessary, other data required by Google for the reCAPTCHA service to Google and is carried out in accordance with Art. 6 (1) lit. f GDPR on the basis of our legitimate interest in determining the individual intent of actions on the Internet and preventing abuse and spam.
Google LLC, based in the USA, is certified for the US-European data protection agreement “Privacy Shield”, which ensures compliance with the level of data protection applicable in the EU.
Further information on Google reCAPTCHA and Google's privacy policy can be found at: https://www.google.com/intl/de/policies/privacy/
7.2 Google Maps
We use Google Maps (API) from Google LLC., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”) on our website. Google Maps is a web service for displaying interactive (land) maps to visually represent geographical information. Using this service shows you our location and makes it easier for you to find us.
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When you visit subpages that contain the Google Maps map, information about your use of our website (such as your IP address) is transmitted to Google servers in the USA and stored there. This occurs regardless of whether Google provides a user account that you are logged in to or whether no user account exists. If you are logged in to Google, your data will be directly associated with your account. If you do not want this assignment to your Google profile, you must log out before activating the button. Google stores your data (even for users who are not logged in) as usage profiles and evaluates them. Such evaluation is carried out in particular in accordance with Art. 6 (1) lit. f GDPR on the basis of Google's legitimate interests in the display of personalized advertising, market research, and/or the needs-based design of its website. You have the right to object to the creation of these user profiles, whereby you must contact Google to exercise this right.
Google LLC, based in the USA, is certified under the US-European data protection agreement “Privacy Shield,” which ensures compliance with the level of data protection applicable in the EU.
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If you do not agree to the future transfer of your data to Google in connection with the use of Google Maps, you also have the option of completely deactivating the Google Maps web service by disabling JavaScript in your browser. Google Maps and thus also the map display on this website cannot then be used.
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You can view Google's terms of use at http://www.google.de/intl/de/policies/terms/regional.html. The additional terms of use for Google Maps can be found at https://www.google.com/intl/de_US/help/terms_maps.html.
Detailed information on data protection in connection with the use of Google Maps can be found on Google's website (“Google Privacy Policy”): http://www.google.de/intl/de/policies/privacy/
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8) Rechte des Betroffenen
8.1 The applicable data protection law grants you comprehensive rights as a data subject (rights of access and intervention) vis-à-vis the controller with regard to the processing of your personal data, which we will inform you about below:
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Right of access pursuant to Art. 15 GDPR: In particular, you have the right to obtain information about your personal data processed by us, the purposes of processing, the categories of personal data processed, the recipients or categories of recipients to whom your data has been or will be disclosed, the planned storage period or the criteria for determining the storage period, the existence of a right to rectification, erasure, restriction of processing, objection to processing, complaint to a supervisory authority, the origin of your data if it was not collected by us from you, the existence of automated decision-making, including profiling, and, where applicable, meaningful information about the logic involved and the significance and intended effects of such processing on you, as well as your right to be informed of the guarantees that exist in accordance with Art. 46 GDPR when your data is transferred to third countries;
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Right to rectification pursuant to Art. 16 GDPR: You have the right to obtain the rectification of inaccurate data concerning you and/or the completion of incomplete data stored by us without undue delay.
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Right to erasure pursuant to Art. 17 GDPR: You have the right to request the erasure of your personal data if the conditions of Art. 17 (1) GDPR are met. However, this right does not apply in particular if the processing is necessary for exercising the right of freedom of expression and information, for compliance with a legal obligation, for reasons of public interest, or for the establishment, exercise, or defense of legal claims.
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Right to restriction of processing pursuant to Art. 18 GDPR: You have the right to request the restriction of the processing of your personal data for as long as the accuracy of your data is being verified if you refuse to have your data deleted due to unlawful data processing and instead request the restriction of the processing of your data if you need your data to assert, exercise or defend legal claims after we no longer need this data to fulfill the purpose, or if you have lodged an objection for reasons relating to your particular situation, as long as it is not yet clear whether our legitimate reasons outweigh yours;
Right to notification pursuant to Art. 19 GDPR: If you have exercised your right to rectification, erasure, or restriction of processing against the controller, the controller is obliged to notify all recipients to whom your personal data has been disclosed of this rectification, erasure, or restriction of processing, unless this proves impossible or involves disproportionate effort. You have the right to be informed about these recipients.
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Right to data portability pursuant to Art. 20 GDPR: You have the right to receive your personal data that you have provided to us in a structured, commonly used, and machine-readable format or to request its transfer to another controller, insofar as this is technically feasible.
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Right to withdraw consent pursuant to Art. 7(3) GDPR: You have the right to withdraw your consent to the processing of data at any time with effect for the future. In the event of withdrawal, we will delete the data concerned without delay, unless further processing can be based on a legal basis for processing without consent. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.
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Right to lodge a complaint pursuant to Art. 77 GDPR: If you believe that the processing of your personal data violates the GDPR, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your residence, place of work, or place of the alleged infringement, without prejudice to any other administrative or judicial remedy.
8.2 RIGHT TO OBJECT
IF WE PROCESS YOUR PERSONAL DATA ON THE BASIS OF OUR OVERRIDING LEGITIMATE INTEREST AFTER WEIGHING UP THE INTERESTS INVOLVED, YOU HAVE THE RIGHT TO OBJECT TO THIS PROCESSING AT ANY TIME FOR REASONS ARISING FROM YOUR PARTICULAR SITUATION, WITH EFFECT FOR THE FUTURE.
IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL STOP PROCESSING THE DATA CONCERNED. HOWEVER, FURTHER PROCESSING REMAINS RESERVED IF WE CAN PROVE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, fundamental rights and freedoms, or if the processing serves to assert, exercise, or defend legal claims.
IF WE PROCESS YOUR PERSONAL DATA FOR DIRECT MARKETING PURPOSES, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR THE PURPOSE OF SUCH ADVERTISING. YOU CAN EXERCISE YOUR RIGHT TO OBJECT AS DESCRIBED ABOVE.
IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL STOP PROCESSING THE DATA CONCERNING YOU FOR DIRECT MARKETING PURPOSES.
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9) Duration of storage of personal data
The duration of storage of personal data is determined by the respective statutory retention period (e.g., commercial and tax law retention periods). After expiry of the period, the corresponding data is routinely deleted, provided that it is no longer required for the fulfilment or initiation of a contract and/or we no longer have a legitimate interest in its further storage.
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10) **Chat function (Chatling)**
Our website uses a chat service provided by Chatling Technologies Inc. for direct communication with our customers. When using the chat function, the following data is processed:
- Chat messages and their content
- IP address
- Timestamp of the messages
- Browser information
**Purpose:** Customer service, medical history recording, consultation, and contract initiation
**Legal basis:** Art. 6 (1) (b) GDPR (contract initiation) and Art. 6 (1) (f) GDPR (legitimate interest in efficient customer service)
**Storage period:** Chat histories are stored for 24 months to ensure continuous support.
**Data transfer:** The data is processed on servers in the EU. For more information, please refer to Chatling's privacy policy.
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Information on data processing in connection with Google Analytics
This website uses Google Analytics, a web analytics service provided by Google Ireland Limited. If the data controller for this website is located outside the European Economic Area or Switzerland, Google Analytics data processing is carried out by Google LLC. Google LLC and Google Ireland Limited are hereinafter referred to as “Google.”
Google Analytics uses “cookies,” which are text files placed on the visitor's computer, to help the website analyze how visitors use the site. The information generated by the cookie about the visitor's use of the website (including the abbreviated IP address) is usually transmitted to a Google server and stored there.
Google Analytics is used exclusively with the extension “_anonymizeIp()” on this website. This extension ensures anonymization of the IP address by truncation and excludes direct personal reference. The extension truncates the IP address by Google within member states of the European Union or in other states party to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and truncated there. The IP address transmitted by the browser within the scope of Google Analytics is not merged with other Google data.
On behalf of the website operator, Google will use the information collected to evaluate the use of the website, to compile reports on website activity, and to provide other services related to website activity and internet usage to the website operator (Art. 6 para. 1 lit. f GDPR). The legitimate interest in data processing lies in the optimization of this website, the analysis of website usage, and the adaptation of content. The interests of users are adequately protected by pseudonymization.
Google LLC. offers a guarantee based on standard contractual clauses to maintain an adequate level of data protection. The data sent and linked to cookies, user IDs (e.g., user ID) or advertising IDs is automatically deleted after 50 months. Data that has reached its retention period is automatically deleted once a month.
Collection by Google Analytics can be prevented by adjusting the cookie settings for this website. The collection and storage of the IP address and the data generated by cookies can also be objected to at any time with effect for the future. The corresponding browser plugin can be downloaded and installed at the following link: https://tools.google.com/dlpage/gaoptout.
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Visitors to this website can prevent Google Analytics from collecting data by clicking on the following link. An opt-out cookie will be set to prevent future collection of data when visiting this website.
Further information on data use by Google, settings and objection options can be found in Google's privacy policy (https://policies.google.com/privacy) and in the settings for the display of advertisements by Google (https://adssettings.google.com/authenticated).
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reCAPTCHA
To protect your inquiries via the online form, we use the reCAPTCHA service provided by Google LLC (Google). The query serves to distinguish whether the input is made by a human or abusively by automated, machine processing. The query includes sending the IP address and, if necessary, other data required by Google for the reCAPTCHA service to Google. For this purpose, your input is transmitted to Google and used there. However, your IP address will be truncated by Google within member states of the European Union or in other signatory states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. On behalf of the operator of this website, Google will use this information to evaluate your use of this service. The IP address transmitted by your browser as part of reCaptcha will not be merged with other Google data. These data are subject to the different privacy policy of Google. For more information about Google's privacy policy, please visit: https://policies.google.com/privacy?hl=de
Data transfer to third countries
If we use services from providers in third countries (outside the EU/EEA), data is transferred on the basis of:
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Adequacy decisions by the EU Commission (e.g., for the United Kingdom, Switzerland)
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Standard contractual clauses of the EU Commission pursuant to Art. 46 (2) (c) GDPR
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Additional technical and organizational measures to protect your data
For Google services (Analytics, Maps, reCAPTCHA), the transfer to the USA is based on the new standard contractual clauses and additional protective measures by Google.
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